Our refund policy is designed to ensure that our valued customers can return and refund through a fair and transparent process. We understand that sometimes issues can arise, so we have provided a list of clear steps to process a return or refund. Read the policy below in detail.
🛍️ Refund Policy
1. 🎯 Eligibility for Refunds
A refund must be applied for within 7 days of receiving the product.
The product must be unused and in its original condition.
All necessary documents and receipts must be submitted with the product.
2. 🚚 Return Process
Contact our customer support team.
Provide your order number and reason for refund.
Our support team will guide you through the return process.
3. 📦 Condition of Returned Items
The returned product must be in its original condition.
If there is any damage or deterioration to the product, the refund application may be rejected.
4. ⏳ Processing Refunds
We will process your refund within 5-7 business days of receiving the product.
Refunds will be made to the same payment method you used to make the purchase.
5. 💳 Non-Refundable Items
Refunds are not applicable for discounted or sale items.
Gift cards and special customized items are not refundable.
Refunds will not be issued if the product is damaged.
6. ⚠️ Exceptions
If there is a manufacturing defect, you must contact us immediately.
We will issue you a replacement or full refund.
7. 📞 Contact Us
For any questions regarding refunds or returns, please contact our customer support team:
📞 Phone: +88 01336-977809
📧 Email: contact@aureum.style
🚫 Refunds will not be possible for the following reasons:
❌ Product Used:
If the product has been used or opened, a refund will not be applicable.
❌ Not in Original Condition:
If the product is not in its original condition, or if there is any damage or deterioration to it, a refund will not be applicable.
❌ Packaging Incomplete:
If the product is not in its original packaging or any parts (e.g. manual, accessories) are missing, a refund will not be applicable.
❌ Discounted or Sale Items:
Products purchased at a special discount or on sale will not be refunded.
❌ Customized Products:
Customized or personalized products, such as products with name engraving, are not refundable.
❌ Gift Cards or Vouchers:
Gift cards, vouchers, or credit notes are not eligible for refund.
❌ Expired:
If the 7-day refund period has passed, the refund request will not be accepted.
Note: If you return the product without any specific reason and apply for a refund, you will be refunded the product price excluding delivery charges.