🚚 Delivery & Return Policy
Our delivery and return policy is designed to ensure your convenience and satisfaction. We ensure fast and reliable delivery, so that you receive your desired product on time. If for any reason you are not satisfied with your order, we are committed to resolving your issue through our easy return and refund process.

1. Delivery Information
🕒 Order Processing Time
We start processing your order as soon as we receive it. Usually, your order is prepared for shipping within 1-2 business days.

🌐 Delivery Locations
We deliver anywhere in Bangladesh.
Delivery within Dhaka district is usually completed within 1-2 business days.
Delivery outside Dhaka may take 3-5 business days to complete..

📦 Tracking Your Order
After your order is shipped, you will receive a tracking number, with which you can monitor the status of your order.

2. Return Policy
✅ Eligibility for Return
Our product return policy must meet the following conditions:

The product must be in undamaged condition and in the original packaging.
Returns will not be applicable if the product is used, opened, or damaged.
To apply for a return, you must contact us within 7 days of delivery.


🔄 Return Process
Step 1: Apply for a return by visiting our returns page or talk to customer support via “Contact Us” on our website.
Step 2: Our customer service team will verify your return request.
Step 3: Once the request is approved, our courier service will collect the product.
Step 4: Once the product reaches us, we will process your refund.


💸 Refund Process
It may take 7-10 business days for the refund process to complete.
The refund will be credited to your original payment method.


🚫 Non-Returnable Items
Customized or personalized products.
Gift cards, vouchers, or discounted items.
Food products, if they have been opened or used.


3. Exchange Policy
We will exchange the product for the same product if it is damaged or defective.
For an exchange, the product must be returned to us within 7 days of delivery.


4. Customer Support
If you have any questions or concerns, you can contact our customer service team:

📞 Phone: +88 01336-977809
📧 Email: contact@aureum.style

5. Thank You!
We thank you for your trust and confidence in our products and services. We will always do our utmost to ensure your satisfaction.